Contact BetGoat

Last updated: 13 October 2025

If you need help with your BetGoat account, payments, games, or security, you’re in the right place. Choose the option that best fits your request below.

Anti-phishing reminder: We’ll never ask for your password, full seed phrase, or 2FA codes. Verify you are on an official BetGoat domain and contacting one of the channels listed on this page.

Fastest ways to reach us

  1. Helpdesk & Email

Include your registered email, country/region, and a brief description. Do not send passwords or 2FA codes.

2. Official Social & Community

Follow or message only the verified profiles below. If someone contacts you from a different handle, treat it as suspicious.

Brand profiles (info/hub):

Common requests: What to Include When You Contact Us

  • Account access issues: registered email, last successful login date/time, error screenshot.
  • Payment question: transaction hash/ID, network (e.g., TRON, ERC-20), amount, timestamp, and memo/tag if applicable.
  • KYC: the exact message you received and the document type requested.
  • Game issue: game title/provider, approximate time, and what went wrong (e.g., crash, bet not settled).
  • Security report: affected domain/app, steps to reproduce, and a proof-of-concept if safe to share.

Contact form

Subject
Your Email
Category (Account • Payments • KYC • Bonuses • Technical • Responsible Gaming • Other)
Description (what happened, when, any error messages)
Attachments (screenshots only; no sensitive IDs unless our team requests via secure channel)

We aim to acknowledge requests promptly and keep you updated until resolution.

Security & Compliance

  • Impersonation alerts: If you spot a fake “BetGoat” profile, email privacy@betgoat.org with a link and screenshot.
  • Vulnerability disclosure: Researchers can contact privacy@betgoat.org (subject: VDP). We appreciate coordinated disclosure.
  • Responsible Gaming: For time-outs, limits, or self-exclusion, write to support@betgoat.com.

Verify it’s really us

  1. Type the address manually (www.betgoat.com) or use our saved bookmarks.
  2. Check the SSL certificate (padlock) and the domain spelling.
  3. Compare the handle/domain against the Official Social & Community list above.
  4. When in doubt, ask support@betgoat.com to confirm before acting.

Response Targets (what you can expect)

These are typical targets, not a legally binding SLA. Actual times may vary by case complexity, verification requirements, and network/processor delays.

Player Support (general):

  • Acknowledge: within 2 hours
  • First meaningful reply: within 6–12 hours
  • Typical resolution: 24–48 hours

Payments & KYC:

  • Acknowledge: within 2 hours
  • First meaningful reply: within 12–24 hours
  • Typical resolution: 48–96 hours (depends on processors/blockchains)

Security/Vulnerability Reports:

  • Acknowledge: within 2 hours
  • Initial assessment: within 24 hours
  • Mitigation/fix: based on severity (P1 immediate; P2 within 72 hours)

Legal/Compliance Notices:

  • Acknowledge: same business day (Mon–Fri, GMT+8)
  • Substantive reply: within 3–5 business days

Our Office & Licence Information

BETGOAT is operated by Cyclone Tech Solution Pte. Ltd., a company incorporated in Seychelles under registration number 237726.

Our registered office is located at:
Oliaji Trade Centre – 1st Floor, Victoria, Mahé, Seychelles.

BetGoat operates under License No. ALSI-202505045-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

FAQ (quick answers)

Q: Where can I report suspicious activity?

Email privacy@betgoat.org with screenshots and links.

Q: How do I confirm an official BetGoat announcement?

Cross-check with our Twitter (X) and Telegram listed above; we publish key notices there.

Q: Can support change my email for me?

For security, we’ll ask you to verify ownership before any account-level changes.